Terms of Use

The website queenscent.gr is the online store for the products of the honey producer GIANNIS ZIOGAS, tax number 110400577, tax office D.O.Y. THIVON, based in Agios Thomas, Viotia and using the trademark QUEENSCENT.

Navigating the website as well as purchasing its product require the full and unconditional acceptance of these terms and regarding the purchase, dispatch and payment and possible return of the products.

1) Privacy Policy

Data collected by our company during the online purchasing process are used for the proper handling of the order and are confidential and secure.

Our company will not disclose the details of its customers and transactions unless it is imposed by a judicial or other public authority.

For more details, visit our full Privacy Policy

2) Intellectual Property Rights

The content of this site (images, text, graphics) is the intellectual property of the business and any transfer and copying is prohibited without its written consent.

3) Limitation of Liability

The company makes every effort to provide clarity, timeliness, correct operation of the online store, and availability of products. However, there is no liability for any damage caused to the public by the use of the site.

Also, the online store is not responsible for the lack of availability of the products, but it immediately informs clients about possible shortages.

However, it is not responsible for any damages that may arise from the execution or not of the order, loss of profits or loss of revenue for the users of the site.

As regards delivery time, it is not responsible for delays due to reasons of force majeure.

The online store reserves the right to alter product prices and generally the content of the site without notice.

4) Delivery

The products are shipped within 1-3 working days of receipt of the order by courier. The arrival time in the majority of cases is 1-4 business days from the date of shipment.

Areas characterized as inaccessible by the company may have increased delivery time or require the customer to receive the product from the nearest service point.

In case of unavailability of a product, we will contact you by phone in order to establish whether you wish to change your order, or whether you prefer delivery at a later date when the product becomes available.

Shipping within Greece is free of charge.

If you choose to pay per cash on delivery, there is an extra charge of 1.50 Euros.

The above rates may be adjusted from time to time in order to reflect changes in the courier’s pricing policy. Changes will be published on this page.

5) Payment

  1. Cash on Delivery
    Upon receipt at the delivery address you have indicated, you pay the order amount to the courier.
    Please note that there is an extra charge of 1,50 Euros for Cash on Delivery payments.
  2. Bank Transfer
    Transfer the order amount to our bank account at Piraeus Bank, stating your name and the order number.
    IBAN: GR6601721600005160093066079
  3. Credit or Debit Card

    Pay with your credit or debit card using the secure Winbank interface by Piraeus Bank.

6) Returns Policy

In the case of defective products or any other problem, we invite you to solve this problem through direct communication with our online store.

However, you have the right to return the products purchased via our online store within 14 days of receipt, provided they are in their original condition, their packaging has not been tampered with and they are unopened. Returns must be  accompanied by the original retail receipt or invoice.

In the event of a defective product or an error in the order, the cost of shipping for the product’s return will be borne by our company. In case of returns for other reasons, the cost will be borne by the customer.

In order to make a return, please complete our return form in order to let us know about your intention to return all or part of an order.